Support Terms and Conditions

Xandros provides support for its desktop and server operating system products. Some of these products include technologies that are licensed from and supported by other companies. Review the sections below to determine who to contact for your specific support issue.

Xandros Basic Support (Free Installation Support)
CodeWeavers CrossOver Linux
Versora Progression Desktop

How do I know which operating system I have?
What should I include in my message?
More support information


Xandros Basic Support (Free Installation Support)

Xandros provides Basic Support via e-mail for registered users of the Xandros operating system products. Registered users may contact Xandros Technical Support using this Support Request Form.

Users who have purchased an annual support agreement or a per incident support agreement and users who wish to purchase support services may contact Xandros Technical Support by the Support Request Form or by e-mailing support(at)xandros.com (please replace (at) with the @ symbol). Be sure to provide your support contract number when initiating a support request.


What should I include in my message?

Please include the following information.
  • Your full name
  • Your current e-mail address
  • Your Xandros product serial number
  • The name and version of the Xandros product you are looking for assistance with
  • Did you purchase the full kit, or the ISO Download ?
  • Your mailing address (optional)
  • A clear and concise description of the issue that you are having
  • Copy and paste any error messages that you may be receiving into the body of your e-mail and indicate what caused the messages to be shown
  • For Xandros Products Version 3.0 and earlier: If you are have an issue with a certain piece of hardware, please copy and paste the contents of the /root/detect.txt and /etc/devices/persistentdata.bin files into your e-mail or attach the files to the message
  • For Xandros Desktop Home, or Xandros Server please follow the directions below.
    1. Launch the Control Center by clicking Control Centre from the Control Centre menu on the Launch menu.
    2. Next expand the Hardware Information branch and select Hardware Detection of the Left Hand Tree.
    3. Click the Tech Support button on the bottom of the right hand pane.
    4. Click OK to create the file
    5. Attach the file xandros-config-report-x.tar.bz2 that was created on your desktop to the E-mail message.

How do I know which version of the Xandros operating system I have?

To determine which version of the Xandros operating system you have, do the following:
  1. Click Launch | Control Centre.
  2. Click Help | About Xandros Desktop OS.
  3. On the top of this page you will see the version information of your Xandros Desktop OS installation.
    For example: Xandros Desktop OS 4.1 Professional (build 2006-11-06 17:40)

CodeWeavers CrossOver Linux Support

In version 3.x and 4.x of the Xandros Desktop OS support for CodeWeavers CrossOver Linux is provided by CodeWeavers.

* Note : You must register your copy of CrossOver Linux with CodeWeavers support.

When prompted, enter your name, email address and Xandros Desktop OS serial number to create a support account with CodeWeavers.

For more information see here :
CrossOver Linux Support
CodeWeavers Support FAQ


Versora Progression Desktop for Xandros Support

For assistance with Versora Progression Desktop for Xandros, contact Versora at http://versora.com/support/contact_support.php



More Information

For more information regarding Xandros Support Services, including the hours of operation, see Support Product Offerings.

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