Product Support
Xandros Server & Xandros Desktop Solutions
Support Product Offerings
Xandros provides support options for its Business line of products which includes Xandros Server, Xandros Management Console for Red Hat and Xandros Desktop Solutions.
Support is available in annual subscriptions or on a per-incident basis and is provided at varying service levels.
The following table provides a brief summary of the different options. Refer to the detailed Server SLA and Desktop SLA for a comprehensive comparison list.
Basic |
Standard Annual |
Premium Annual |
Standard per Incident |
Xandros Desktop Professional |
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Included with product Installation support via e-mail 4 hour response time Monday - Friday 8:00 - 20:00 EST |
Contact Sales for support agreement information on multi-seat desktop deployments |
1 Incident: $39 5 Incidents: $139 Wide ranging support via e-mail or phone 4 hour response time Monday - Friday 8:00 - 20:00 EST |
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Xandros Server |
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Included with product Installation support via e-mail 4 hour response time Monday - Friday 8:00 - 20:00 EST |
1 Year: $799 3 Years: $1,998 Wide ranging support via e-mail or phone 4 hour response time Monday - Friday 8:00 - 20:00 EST |
1 Year: $1,998 3 Years: $3,748 Wide ranging support via e-mail or phone 1 hour response time 7 days / week 24 hours / day |
1 Incident: $225 5 Incidents: $1,125 Wide ranging support via e-mail or phone 4 hour response time Monday - Friday 8:00 - 20:00 EST |
Xandros Management Console for Red Hat Support Offerings |
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Included with product Installation support via e-mail 4 hour response time Monday - Friday 8:00 - 20:00 EST |
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