|
Support Product Offerings The following table provides a brief summary of the different
options. Refer to the detailed Server SLA and Desktop SLA for
a comprehensive comparison list. |
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Basic
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Standard Annual
|
Premium Annual
|
Standard
per Incident |
|
Xandros
Desktop Home Edition
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Included
with product Installation support via e-mail4 hour response time
Monday - Friday 8:00 - 20:00 EST
|
Not available |
Not available |
1
Incident: $39
5 Incidents: $139 Wide ranging support via e-mail or phone 4 hour response time Monday - Friday 8:00 - 20:00 EST |
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Xandros
Desktop Professional
|
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|
Included
with product Installation
support via
e-mail 4 hour response time Monday - Friday 8:00 - 20:00 EST |
Contact
Sales
for support agreement information on multi-seat desktop deployments
|
1
Incident: $39
5 Incidents: $139 Wide ranging support via e-mail or phone 4 hour response time Monday - Friday 8:00 - 20:00 EST |
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Xandros
Server
|
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|
Included
with product Installation
support via
e-mail 4 hour response time Monday - Friday 8:00 - 20:00 EST |
1
Year: $799
3 Years: $1,998 Wide ranging support via e-mail or phone 4 hour response time Monday - Friday 8:00 - 20:00 EST |
1
Year: $1,998
3 Years: $3,748 Wide ranging support via e-mail or phone 1 hour response time 7 days / week 24 hours / day |
1
Incident: $225
5 Incidents: $1,125 Wide ranging support via e-mail or phone 4 hour response time Monday - Friday 8:00 - 20:00 EST |