Every commercial Xandros product includes Basic level support to make sure you get your system installed and configured properly. This support site also includes an FAQ section which addresses common issues and there are user forums for each of the products where forum members provide assistance to each other. If these resources don't enable you to resolve your issue, you may need to contact our technical support people. Depending on the nature and timing of your problem, your request may fall within your Basic level support. However, if you require more advanced assistance or if your support request is outside the allowable time frame for Basic support, pay-for-support options are available on annual subscription and per incident support basis.